Terms & Conditions

Description and Sample

The buyer acknowledges and agrees that where a description and sample of the goods have been shown and/or inspected: they have been supplied for illustrative purposes only; and the sole purpose of doing so was to enable the buyer to judge the quality; and does not constitute a sale by sample.


The quantity and description of the products shall be set out in the Furniture Pack Inventory as attached to this document. New Concept Interiors may make changes in the specification of the Products which do not materially affect their quality.


A minimum deposit of 30% of the total cost price shall be paid upon ordering the furniture pack. The balance of the total cost price is due up to 7 days prior to installation of the furniture pack. If payment is not received by the due date, New Concept Interiors shall be entitled: to require that the buyer make a payment in advance of any delivery not yet made; not to make any delivery.


New Concept Interiors shall use it’s best endeavours to deliver the goods to the buyer’s property within 14 working days from receipt of payment in full. The cost of delivery is included in the price of the Furniture Pack.


If the buyer wishes to cancel the purchase, they must provide written notice within 7 days from receipt of deposit. New Concept Interiors reserve the right to charge the buyer 100% of the deposit price as a cancellation fee.


All warranties and guarantees of electrical and mechanical goods will be held on the buyer’s behalf , in case of faulty workmanship or other claims requiring exchange or repair. New Concept Interiors will provide the buyer with such information as is required to claim under the manufacturer’s warranties. This excludes normal wear and tear or accidental damage.

Window Blinds

All prices for packages containing made to measure window blinds are subject to site survey.  Whilst an allowance is made for window blinds, New Concept Interiors reserve the right to revoke this allowance if excessive or specialist blinds are required for a particular apartment.  We also reserve the right not to disclose any window measurements that are solely the property of New Concept Interiors.

Guarantee & Defects

New Concept Interiors will either make good by repair or the supply of a replacement, defects which, under proper use, appear within a period of 365 days after the goods have been delivered, provided that: the buyer notifies New Concept Interiors of the defects in writing; and New Concept Interiors is satisfied that the defects arise solely from faulty design (other than a design made, furnished or specified by the buyer for which New Concept Interiors have disclaimed responsibility in writing), materials or workmanship. This excludes normal wear and tear or accidental damage. The repaired or replacement goods will be delivered to the buyer to the original place of delivery, but otherwise subject to the provisions of these Terms and Conditions.

Loss of Items

The buyer must notify New Concept Interiors in writing and within 7 days of delivery if there is a shortage of items promised to them in the Furniture Pack Inventory. All items will be checked by New Concept Interiors on delivery and will notify the buyer if items are outstanding. New Concept Interiors shall not incur or accept any liability for items lost after the delivery of such items.


It is the responsibility of the buyer to ensure that all goods are insured once delivered. New Concept Interiors are responsible only for the goods up to and including the time of delivery and installation.


The risk in the goods shall pass to the buyer on the delivery date. Under no circumstances will New Concept Interiors be liable for any loss or injury attributable to defects in the goods or otherwise in relation to the performance of any contract entered into between New Concept Interiors and the buyer. The buyer shall indemnify New Concept Interiors against any claim for such damage, loss or injury made against New Concept Interiors by a third party.


The property in the goods shall not pass to the buyer until New Concept Interiors have received the payment (and any other sums that are due or owing to New Concept Interiors) in full, whether or not delivery has been made.

External Access

It is the responsibility of the buyer to allow New Concept Interiors access to the property either by themselves or accompanied through a nominated agent. If arranged access is not available on the day of delivery New Concept Interiors reserve the right to charge a minimum of £129.00 + VAT.

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